Question 1

How long will it take to receive my order?

Accepted Answer

Typically, it takes 7-10 business days to receive your order in the United States. All of our pieces are custom made. We do our best to deliver it promptly for you.

Question 2

How to track my order?

Accepted Answer

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.

Question 3

Do you ship internationally?

Accepted Answer

Yes, we do ship internationally. The shipping fee may be additional depending on your location but is usually free. International shipping timeframes are between 14-21 business days, however, all of our products are custom made for you and we're confident it'll be worth the wait.

Question 4

What is your return policy?

Accepted Answer

We stand behind every order. If your purchase doesn't meet your expectations, we'll make it a priority to make things right. Simply return any unworn, unwashed, and undamaged item in its original condition, and we'll gladly issue a refund. Please check our full return/refund/exchange policy here.

Question 5

Can I exchange an item?

Accepted Answer

We gladly offer exchanges for items of equal or lesser value, provided the original item is unworn, unwashed, undamaged, and returned in its original condition. If you’d like to exchange for a higher-priced item, you may do so by covering the price difference. Once the exchange request is approved and any balance is paid, we’ll process the replacement item accordingly. See detailed policy here.

Frequently Asked Questions